Raising Concerns

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Raising a concern

Raising a concern is when you disclose information about any issue relating to suspected malpractice, risk, abuse, conduct, or wrongdoing. To raise a concern, you do not need to be personally affected by the risk, conduct or wrongdoing.

Raising concerns policy

We have a policy on how we handle concerns that are raised with the Causeway Coast and Glens Borough Council.

If you are a council employee or a member of the public, you can raise a concern about a risk, abuse, conduct or wrongdoing which relates to the council.

Raising a concern policy


Raising a concern is not the same as making a complaint.

A complaint is an expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

If you want to submit a complaint, you should use our complaints procedure. This is explained in our complaints procedure.


We will treat all concerns in a confidential and sensitive manner.

Your identity will be kept confidential, as far as is practicable, and will only be disclosed with your consent.

It should be understood that the source of the information, or a statement, may be required as part of any fact finding / evidence gathering process, particularly if the PSNI and / or other regulatory bodies become involved.

Safeguarding as part of raising a concern

We are committed to good practice and high standards and want to be as supportive as possible.

We recognise that the decision to raise a concern can be a difficult one to make. We will not tolerate any harassment or victimisation (including formal pressure) and will take appropriate action to protect you when a concern is raised in good faith.

Any investigations into allegations of potential malpractice will not influence or be influenced by any disciplinary or redundancy procedures that may affect staff.

How to raise a concern

There are different ways to raise a concern with us. You can:

Raise your concern by email

We have a dedicated and confidential email address by which you can raise a concern, this is – concerns@causewaycoastandglens.gov.uk

Raise your concern in writing, by telephone or in person

Write, call or arrange a meeting with our Audit, Risk & Governance Manager – Aileen Ruddy.

Our postal address is: Causeway Coast and Glens Borough Council, Cloonavin, 66 Portstewart Road, Coleraine, BT52 1EY, Northern Ireland

Our telephone number is: 028 7034 7034

Raise a concern using our online form

You can raise a concern using our online form below.

How we will respond if you raise a concern

We will acknowledge your concern within 10 working days and explain how we propose to deal with the matter.

Where appropriate we will inform you of the outcome of any enquiries or investigations that we undertake. This is subject to legal constraints.

Independent advice

We recognise that you may wish to secure independent advice about raising a concern.

Protect is an independent, charitable organisation that runs a free, confidential raising concerns advice line, that you can contact for help.

Visit the Protect website or call the Protect Advice Line on 020 3117 2520 for free, confidential advice.

Report your concern to the Northern Ireland Audit Office

You can also report a concern about us to the Local Government Auditor in the Northern Ireland Audit Office. 

You may raise concerns about us with the Northern Ireland Audit Office relating to – (1) the proper conduct of public business; (2) value for money; and / or (3) fraud or corruption.