Causeway Coast and Glens Borough Council partners with JustPark to bring cashless parking across the region

Causeway Coast and Glens Borough Council is proud to announce that JustPark is now the cashless parking provider across all council owned parking spaces throughout the Borough.

The council is committed to providing residents, commuters and visitors across the region with a convenient and positive parking experience. Whilst the ability to pay with cash will remain, this partnership will ensure that those who wish to pay via the best-in-class mobile app, have the ability to do so.

The new service will also deliver functionality such as start-stop, enabling drivers to start their parking booking when they arrive at the car park and stop the payment when they return to their car, meaning payment is only taken for time parked whilst also helping drivers to avoid overstaying penalties.

The JustPark app will be cheaper (8p transaction fee compared to 15p on the previous provider) and easier to use – it’s the highest rated car parking payment app in the UK, with an average satisfaction rating of 96%, has 3.5 million users, and a 5* Trustpilot rating.

HOW TO SWITCH:

You can register for JustPark in advance or on-the-spot at the car park, and you’ll be set up in just a matter of minutes.

Register for JustPark online https://www.justpark.com/registration

Download the JustPark iPhone app https://apps.apple.com/gb/app/id519652671

Download the JustPark Android app https://play.google.com/store/apps/details?id=com.justpark.jp

HOW TO PAY:

PAY WITH THE JUSTPARK APP:

Download the JustPark app - via the App Store for iPhone, or Google Play Store for Android mobile phones.
Create an account
Once in the app and ready to park, enter the location ID of the car park (shown on the JustPark sign).
Choose/add your VRM and card start your session

CALL TO PAY:

Call the number provided.
Enter the location ID.
Add your card details
You will receive an SMS, text back with your VRM to start your session

GET IN CONTACT WITH JUSTPARK:

JustPark is committed to ensuring that our customers have a positive experience. To get in touch with JustPark you can use the help functionality in the app.

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As of 1st April 2015 off-street carparks within our Council boundary have transferred to Causeway Coast and Glens Borough Council.

The Council is now responsible for all aspects relating to management, operation and maintenance of these carparks.

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Causeway Coast and Glens Borough Council appoints new provider for car park enforcement.

** Causeway Coast and Glens Borough Council has appointed a new provider for enforcement in its car parks. **

From November 1st 2019 the service will be carried out by Car Park Services Ltd.

An extensive engagement process has been ongoing with all parties to ensure the changeover is as seamless as possible.

New signage will be put in place in all Pay and Display off-street car parks located within the Causeway Coast and Glens Borough Council area and the new car park Traffic Attendants will wear a predominantly blue uniform.

Parking regulations remain the same, and members of the public are asked to continue to follow these key guidelines:

• Park appropriately within the markings of a parking bay.
• Pay for parking via the Pay & Display machine or use the cashless option and  pay for your parking using your mobile phone, smartphone users can download a free app. All details on cashless payments can be found on the side of all P&D machines in each car park.

There will be no change to Pay and Display machines and location codes for cashless parking will remain the same.

Season tickets will still be available at a discounted price in all Council car parks.

Traffic Attendants will continue to carry out random enforcement patrols as before and any vehicle found to be in contravention will be issued with a Penalty Charge Notice (PCN).

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If you have been issued a PCN on street, this is the responsibility of DfI.

A PCN issued 'on street' can be identified with the prefix RS.

Enquiries about a parking ticket (PCN) beginning with the prefix RS
By phone – 0845 3000 613
Online – http://www.nidirect.gov.uk/challengeparkingticket

In writing –
TransportNI Parking Enforcement Processing Unit
PO Box 134
COLERAINE
BT52 9AF

Paying a parking ticket (PCN) that begins with the prefix RS.

Information on how to pay is given on the reverse side of the parking ticket (PCN). Payments may be made:

by internet at NIDirect: Pay your Parking Penalty Charge Notice (PCN) online by credit/ debit card (Visa/ Mastercard/ Switch)
by telephone on 0845 260 6100 using a credit/ debit card (Visa/ Mastercard/ Switch)
by post to the Parking Enforcement Processing Unit address below by crossed cheque or postal order made payable to TransportNI. When paying by cheque or postal order, please complete and include the tear-off slip at the bottom of the parking ticket (PCN) and write the parking ticket (PCN) number on the back of the cheque or postal order.

TransportNI Parking Enforcement Processing Unit
PO Box 134
COLERAINE
BT52 9AF

If you have lost the parking ticket (PCN) number of a ticket issued in Northern Ireland, you should telephone the Northern Ireland Parking Enforcement Processing Unit to get advice on how to make payment.

phone: 0845 300 0613

If you have been issued a PCN in one of the Councils car parks please follow the guidelines below.

A PCN issued in a Council car park can be identified either with the prefix CCG or in relation to East Strand car park Portrush the prefix will be CPS.

Enquiries about a parking ticket (PCN) beginning with the prefix CCG or CPS
By phone – 028 9023 0767
Online – A challenge can be made against the issue of a PCN at https://carparkservices.zatappeal.com/

In writing –
Car Park Services Ltd
36 Great Patrick Street
BELFAST
BT1 2LT

Paying a parking ticket (PCN) that begins with the prefix CCG or CPS

Information on how to pay is given on the reverse side of the parking ticket (PCN).

HOW TO PAY

by internet: https://carparkservices.ec6pay.com/ using a credit/ debit card (Visa/ Mastercard/ Switch).
by telephone: 028 9590 7942 using a credit/ debit card (Visa/ Mastercard/ Switch)
by post: Cheque or postal order made payable to;

Car Park Services Ltd
36 Great Patrick Street
BELFAST
BT1 2LT

Ensure to write the notice number and Vehicle Registration No. on the back of the cheque or PO. Do not send cash through the post.

Payment must be made within 28 days from the date of the Penalty Charge Notice. If payment is received within 14 days of the date of the Penalty Charge Notice the reduced charge will be accepted as settlement.
Please note, postal delays will not be accepted as a reason for late payment.

If contravention photographs have been taken, these can be viewed at https://carparkservices.zatappeal.com/ You do not have to pay or challenge in order to view the photos.

Season Tickets.

Season tickets are available in Council Pay & Display car parks at a discounted rate. For prices and to purchase season tickets contact 028 9023 0767 (Connects to CPS operator).

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Dunluce Avenue Car Park, Portrush.

After being assessed by the British Parking Association, Dunluce Avenue car park in Portrush has been awarded the Disabled Parking Accreditation (DPA) award and also the Park Mark Safer Parking Award.
This Disabled Parking Accreditation award recognises off-street car parks that are accessible to disabled people.
It is an independent not not-for-profit scheme run by Disabled Motoring UK and managed by the British Parking Association. The DPA aims at providing parking for disabled motorists and reducing the abuse of disabled bays.
Car Parks that achieve the DPA will be demonstrating to their customers that they are committed to creating high quality parking facilities for disabled people.
The Safer Parking Scheme is administered by the British Parking Association and is a national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles. 
A Park Mark is awarded to each car park that achieves the challenging standards. The distinctive Park Mark signage helps drivers find car parks where they can confidently leave their vehicle, knowing the environment is safer.
Whilst there are other private facilities in Northern Ireland which hold these awards, Causeway Coast and Glens and Borough Council are the first and only local authority in Northern Ireland to gain these prestigious Awards.

Upcoming Car Park Closures/Disruptions:-

A section of Milburn Road car park Coleraine will be closed to facilitate work to replace the floodlights in the adjacent tennis courts. Apologies for any inconvenience.