Membership Questions & Answers

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Membership Questions & Answers

The below will cover some of the most common questions with regards to your membership. 


I cancelled my direct debit, can it be re-instated?

Send us an email advising us that you wish to remain a member, and one of our staff will get in touch with you to re-instate your direct debit as soon as possible.

I paid upfront for my yearly membership, I would like to know my expiry date?

Absolutely, send us an email and we will let you know your expiry date.

I’m worried about returning, can my membership stay frozen?

We understand that some of our members may wish to remain frozen for a little while longer and we are more than happy to accommodate this.

I sent in a request to cancel my membership but haven’t had a response?

We are sorry for the delay.  Please email us again with this request.  All email cancellations will receive a confirmation email back.

When will a Membership Advisor/Receptionist be available to speak to regarding my membership?

Please email us and a member of our team will be in touch.

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