Membership Questions & Answers
The below will cover some of the most common questions with regards to your membership ready for welcoming you back to our facilities.
When will my Direct Debit start being collected again?
As soon as we have confirmation from the Council members that we can open our centres, we will contact members by email to advise them of their next collection date. The first collection will be delayed due to the time you missed from your March direct debit before we closed.
I cancelled my direct debit, can it be re-instated?
We understand that some customers have cancelled their direct debits during this time so please do not worry. Just send us an email to firstname.lastname@example.org
(click on the email for a direct link)
advising us that you wish to remain a member, and one of our staff will get in touch with you to re-instate your direct debit as soon as possible. Please be aware due to minimal staff this may take a few days, we will get back to everyone as soon as we possibly can.
I paid upfront for my yearly membership, will it be extended?
Absolutely, all upfront memberships will be extended for the period of closure. If your membership expired in the months we were closed these will also be extended. Please feel free to contact us to confirm your new expiry date. email@example.com
I’m worried about returning, can my membership stay frozen?
We understand that some of our members may wish to remain frozen for a little while longer and we are more than happy to accommodate this under the current situation. Please contact us at firstname.lastname@example.org
I sent in a request to cancel my membership but haven’t had a response?
We are sorry for the delay. We are now in a better situation to be able to help with your concerns. Can you please email us again with this request? email@example.com
When will a Membership Advisor/Receptionist be available to speak to regarding my membership?
Our staff are now back in the centres ready to help you with any membership issues.
Email us on - Leisure.firstname.lastname@example.org
Call your local centre on:-
Coleraine Leisure Centre - 02870347202
Joey Dunlop Centre - 02827660260
Roe Valley Leisure Centre - 02877764009
Dungiven Sports Centre - 0287774294
Jim Watt Sports Centre - 02829558686
Sheskburn Recreation Centre - 02820763300