skip to main content

News

Make the right call: If it’s not 999, it’s 101

Make the right call: If it’s not 999, it’s 101

Tue, May 16, 2017

Do you know which number to ring if you need the police and it’s not an emergency?

In 2014 the PSNI launched their 101 number and are working with Causeway Coast & Glens Borough Councils PCSP department to remind the public how easy it is to contact them.

Superintendent Jeremy Lindsay explains: “Many people have recognised the biggest benefit of 101 is that it is easy to remember and can be dialed from anywhere in Northern Ireland. However, recent consultation carried out by the PCSP shows that some people are still unsure about how and when to contact their local police.”

“Over the coming weeks you will see a concerted effort by your local officers, supported by our PCSP colleagues, to promote the 101 number and inform people about how to use it. By making it clear when to dial 101 non-emergency and when to dial ‘999’ we can ensure that real emergencies are dealt with appropriately resulting in a much more efficient and effective service for everyone.”

Alderman William King, PCSP Chair, added: “It is important that the public are clear about how to go about reporting a crime or contacting police for assistance. We hope that this campaign will remind people of the correct use of 101 and 999.”

When to call 101:

The PSNI want to assure the public that if they are making a general enquiry, wanting to pass on information about crime in the area, or reporting a crime that has already happened then 101 is the number to call. Calls will be charged at a flat rate of 15 pence, irrespective of the length of the call.

All 101 calls are answered by professional call handling staff who have received specialist training and are regularly assessed.

If a crime is in progress, or somebody is in immediate danger, always call ‘999’.

The 101 non-emergency number operates 24 hours a day, seven days a week. 

101 is a UK only Service.  Callers in the Republic of Ireland, or roaming on an Irish network, can still contact Police Service of Northern Ireland on 02890 650222.  

District Commander Superintendent Jeremy Lindsay Superintendent Jeremy Lindsay pictured with PCSP Chair Alderman William King reminding the public about the PSNI's 101 telephone service.