Advice and Emergency Support

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Where to Turn

Drops in income and increasing bills can lead to struggling to afford food, fuel and basic essentials. Where to Turn is a Council supported campaign to make sure that you are aware of what services are available if you are facing financial difficulty. 

 


Advice Centres

For independent and confidential advice about benefits, money and debt, employment, housing and many other concerns, Council supported Advice services are here to help. You can get in touch via email and telephone and face to face appointments can be arranged in some circumstances.  While we would encourage you to contact the advice centre in your area, all the centres will be able to help you when you call wherever you live in Causeway Coast and Glens.

Advice CentreArea CoveredTelephone numberEmailOpening Times
Community Advice CausewayColeraine, Ballymoney, Ballycastle and The Glens 028 703 44817 advice@advicecauseway.comMonday, Wednesday, Friday 09:30-13:00 and 14:00-16:00 Tuesday, Thursday 09:30-13:00 and 14:00-19:00 Saturday 10:00-12:00
LCDI Advice CentreLimavady 028 77448430advice@lcdi.co.ukMonday, Wednesday 09:30 to 16:30 Tuesday, Thursday 09:30 to 19:00 Friday 09:30am to 3:30pm Saturday 12:00 to 14:00
Glenshane HouseDungiven028 7774 2494Monday, Tuesday, Wednesday, Friday 09:00 to 17:00 Thursday 09:00 to 19:00

Foodbanks

Foodbanks work with frontline care professionals such as health visitors, district nurses, social workers and advice centres, churches and local charities.  If you are struggling to put food on the table, they can provide you with a foodbank voucher that will provide balanced and nutritional meals for 3 days. You will also be supported to access wraparound services to help you move to a position of financial stability. 

Ballycastle Foodbank07536986448info@ballycastle.foodbank.org.uk
Ballymoney Foodbank07565840571info@ballymoney.foodbank.org.ukUNIT 10 41 Ballymena Road Ballymoney BT53 7EXTuesday 10:00-12:30 Friday 14:00 – 16:00
Causeway Foodbank028 70220005info@vineyardcompassion.co.ukThe Vineyard Centre 10 Hillmans Way, Coleraine, BT52 2EDTuesday, Wednesday & Friday 11:30 - 13:00 Thursday 19:00 - 20:00
Terrace Row Presbyterian Church, ColeraineFriday 17:00-18:00
Heights (Coleraine Elim & Hazelbank Presbyterian Church partnership) Coleraine Elim Church, 13 Pates Lane Thursday 11:00-12:00
Portstewart - Baptist ChurchThursday 11:00-12:00
Mobile Open Door028 70220005info@vineyardcompassion.co.ukPortrush - Bath Street (parking spaces overlooking the sea)Tuesday 14:00-15:00
Garvagh- Bridge Street Car Park (behind D&G Fashions)Wednesday 11:00-12:00
Bushmills - Dundarave Car ParkThursday 11:00-12:00
Roe Valley Foodbank028 77765438 manager@lcdi.co.ukLCDI, 'Old Hospital Site' 24 Benevenagh Dr, Limavady BT49 0AQMonday 11:00 to 12:00 Wednesday 12:30 to 13:30 Fridays 14:00 to 15:00

Many local community and faith based organisations also provide food support and you can access details of these by clicking here

Fuel Support

Emergency Fuel Support

If you need emergency fuel support your local advice centre can direct you to a local organisation such as St Vincent dePaul or Salvation Army who will be able to help you with emergency electric or gas top up, fuel stamps or other support. Contact details for your local Advice Centre are listed above.

 

Fuel Stamp Savings Scheme

A Fuel Stamp Savings Scheme ia available to help householders budget towards the cost of heating your home. The stamps, which cost £5, are available from a wide range of retail outlets including local Post Offices and Credit Unions. A large number of oil distributors accept them as payment or part payment.

To find out more about the scheme, including how to start saving, contact Limavady Community Development Initiative who administer the scheme by ringing  (028) 777 65438.

A full list of all the retail outlets where you can purchase stamps as well as participating oil distributors can be found by clicking here. .

Energy Efficiency Advice

Energy efficiency advice including home visits is a free service aimed at reducing fuel poverty. Energy Efficiency Advisers provide information and advice to householders in order to help improve the energy efficiency and thermal comfort of their homes.   In particular they provide support to more vulnerable clients who may be at risk of fuel poverty or struggle to keep their homes warm. For more information and contact details click here.


Social Supermarkets

Social Supermarkets provide members with the opportunity to shop at a reduced cost for a period of months alongside engaging in other wraparound supports. There are 2 Social Supermarkets in Causeway Coast and Glens.

 

RESET Social Supermarket 

located at Vineyard Compassion

Tel: 02870220005
Email: reset@vineyardcompassion.co.uk
Facebook: Vineyard Compassion
http://www.vineyardcompassion.co.uk/reset

Opening Times:

Tuesday, Wednesday & Friday 11:30am - 1:00pm
Thursday 7pm - 8pm

Vineyard Compassion have recently launched the Mobile Open Door. This mobile drop-in van offers individuals and families access to budgeting support, foodbank, RESET social supermarket & more. You can find the Mobile Open Door in:
Portrush -  Bath at Bath Street (parking spaces overlooking the sea)          Tuesday 14:00-15:00

Garvagh - Bridge Street Car Park (behind D&G Fashions)                           Wednesday 11:00 - 12:00 

Bushmills at Dundarave Car Park                                                                 Thursday 11:00 -12:00 


LCDI Social Supermarket

(located at Roe Valley Community Foodbank in LCDI)

Tel: 02877765438 
Email:manager@lcdi.co.uk                                                                                   
www.roevalleyfoodbank.com


Other Emergency Essentials

If you need help with other emergency essentials like toiletries and hygiene products, nappies and other baby items most of the local foodbanks will be able to provide you with assistance. Details of local foodbanks are listed above.